Refund and Returns Policy

At BSend, we strive to ensure our customers are satisfied with their digital purchases. However, due to the nature of digital products, we maintain a strict no refund policy once a product has been downloaded or accessed. Please review our refund policy carefully before making a purchase.

1. No Refunds for Digital Products

All sales of digital products, including software bundles, reel templates, Vcard source codes, Canva templates, and other downloadable content, are final. Once a digital product has been successfully purchased and delivered (via download or access link), we do not offer refunds, exchanges, or cancellations.

2. Exceptions to the Refund Policy

We only offer refunds in the following limited circumstances:

• Duplicate Purchases: If you accidentally purchase the same product more than once, please contact us immediately with proof of duplicate charges, and we will issue a refund for the duplicate transaction.
• Technical Issues: If you are unable to download or access a purchased product due to technical issues on our end, we will work with you to resolve the problem. If the issue cannot be resolved within a reasonable timeframe, we may offer a refund or provide an alternative solution.

3. Product Issues

If you encounter issues with any of our digital products, such as missing files, incorrect downloads, or problems with product functionality, please contact our customer support team. We are happy to assist in resolving any issues to ensure you get full access to the product you purchased.

4. How to Request a Refund

If you believe you are eligible for a refund under the exceptions mentioned above, please follow these steps:

1. Contact Us: Email us at bsend2023@gmail.com within 7 days of your purchase, providing your order number, details of the issue, and any relevant documentation (e.g., screenshots).
2. Review Process: Our support team will review your request and respond within 3 business days.
3. Resolution: If your refund request meets the criteria outlined in this policy, we will process the refund within 5-7 business days using the original payment method.

5. Chargebacks

Please contact us to resolve any issues before initiating a chargeback. Chargebacks are time-consuming and costly for all parties involved. We are committed to providing excellent customer service and will do our best to address any concerns or issues you may have.

6. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review the policy periodically. Continued use of our website and services after any changes have been made signifies your acceptance of the updated policy.

Contact Us

If you have any questions or need assistance with your purchase, feel free to contact us at: